Agreement for Limousine Services Between Preimo Urban Mobility Luxury Motor Vehicles LLC (“Preimo”) And The Customer (“Agreement") Preimo will perform the Services for the Customer, in accordance with the Customer Engagement Terms and the terms and conditions provided in this Agreement. The terms and conditions set out in this Agreement have effect and are binding on Preimo and the Customer on and from the date of the Customer Engagement Terms upon the Customers’ signing of the Customer Engagement Terms.
Preimo and the Customer may hereinafter be individually referred to as a party and collectively, the parties.
WHEREAS, the Customer has requested the Services (as defined below) from Preimo;
WHEREAS, Preimo has agreed to provide the Services to the Customer in accordance with the Conditions (defined below) stated in this agreement.
NOW the Parties hereby agree as under:
Account: means an account which has been opened by Preimo and which is identified by way of a confidential security number (the "Customer Account Number") allocated to the Customer by Preimo.
Additional Waiting Time: means any waiting time that exceeds the allocated Inclusive Waiting Time and/or Airport Inclusive Waiting Time where the Customer will be responsible for payment for any waiting time incurred beyond these durations, applicable in minimum 15-minute increments, based on the hourly rates corresponding to the category of the Passenger Vehicle outlined in the Price List.
Airport Inclusive Waiting Time: means the waiting time of 60 minutes, specifically designated for airport Bookings for arrival at international airports located in Dubai, Abu Dhabi and Sharjah, which is inclusive and applicable to all Passenger Services taken at these airports.
App: means the Preimo mobile application (where provided by Preimo) through which Bookings can be made and/or cancelled.
Applicable Law: means all statutes, statutory instruments, regulations, regulatory requirements, by-laws, ordinances, subordinate legislation and any other laws which apply to these Conditions and the Services in any relevant jurisdiction from time to time.
Booking: means the Customer’s order for Services as communicated to Preimo via the Communication Channels, and made using the Customer Account Number, and includes an On Demand Booking and/or by way of execution of a Statement of Work.
Business Day: means a day other than a Saturday, Sunday or public holiday in United Arab Emirates, and business hours shall be construed as 9.00am to 5.30pm on a Business Day.
Cancellation Charge: means the charge payable by the Customer for cancellation of the Services, as stated in Schedule 2 of these Conditions under ‘VII. Cancellation Charges’, or as agreed to in a Statement of Work where applicable.
Charges: means the charges payable by the Customer in relation to a Booking and the Services calculated in accordance with the Price List, and any other charges applied by Preimo in accordance with the Service Description and these Conditions and/or, as agreed to in a Statement of Work where applicable.
Chauffeur: means a driver who drives a Passenger Vehicle.
Communication Channels: means the methods available to notify Preimo, make or cancel a Booking as set out in the Service Description.
Conditions: means the terms and conditions of this agreement (including the Schedules) as amended from time to time.
Confidential Information: means all information (whether written, oral or in some other form) disclosed to or obtained by one party (whether directly or indirectly) from the other (whether before or after the signing of this agreement), including all information relating to the other party’s business, operations, systems, processes, products, trade secrets, know-how, contracts, finances, plans, strategies or current, former or prospective clients, customers, partners or suppliers (together with copies made of any of the foregoing) and which information is marked as being confidential or might reasonably be assumed to be confidential, but excluding information which:
Customer Account Number: has the meaning set out in these definitions under “Account”.
Customer Engagement Terms: means the form initially executed between the parties committing to necessary information;
Data Protection Legislation: means the Federal Decree-Law No. (45) of 2021 of the United Arab Emirates.
Disruption Event: means any event which causes material disruption to the transport network and will include, without limitation, strikes, transport network staff shortages, metro and rail closures, road works and closures, severe weather, national holidays, Events, or other circumstances with an unforeseen impact on supply and demand.
Drop-off Address: means the address stated by the Customer at the time of making the Booking as the address to which the Passenger Vehicle shall drop the Customer or any Passengers.
Effective Date: means the date mentioned at the head of the Customer Engagement Terms.
Event: means any planned gathering of persons, including a seminar, conference, trade show, concert, sporting competition, party, weddings, festivals, exhibitions, etc.
Force Majeure Event: means any circumstance not within a party's reasonable control including, without limitation:
Good Industry Practice: means in relation to any undertaking and any circumstances, the exercise of that degree of diligence, prudence and foresight which would reasonably and ordinarily be expected from an experienced provider of services the same as or similar to the Services.
Inclusive Waiting Time: means the waiting time of 10 minutes, allocated to each Customer for the relevant Service, except for airport Bookings for arrival at international airports located in Dubai, Abu Dhabi and Sharjah.
Intellectual Property Rights: means patents, patentable rights, copyright, design rights, utility models, trade marks (whether or not any of the above are registered), trade names, rights in domain names, rights in inventions, rights in data, database rights, rights in know-how and confidential information, and all other intellectual and industrial property and similar or analogous rights existing under the laws of any country and all pending applications for and right to apply for or register the same (present, future and contingent, and including all renewals, extensions, revivals and all accrued rights of action).
Minor: means children of less than 13 years of age.
On Demand Booking: means a Booking where the Booking Form (or a Booking request on the App) is received by Preimo within 4 hours prior to the start time of the Service.
Partnered Service Provider: means an authorised third-party service provider with whom Preimo has agreed to facilitate the provision of Passenger Services within the Territory and is authorised to act on behalf of Preimo in providing the Passenger Services to the Customer.
Passenger(s): means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services or any other person who makes use of the Passenger Services booked by the Customer (each Passenger, in each case, is deemed to have accepted these Conditions when making use of the Passenger Services).
Passenger Obligations: means the obligations of the Passenger as stated in Schedule 1.
Passenger Services: means the transportation of Passengers (together with any luggage) by a Passenger Vehicle.
Passenger Vehicle: means a vehicle used for the transportation of Passengers.
Personal Data Breach: means the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to any Processed Data.
Pick-up Address: means the address stated by the Customer at the time of making the Booking as the address from which the Passenger Vehicle shall collect the Customer or any Passengers.
Preimo System: means the information technology facilities or services (including equipment, software and related documentation) owned or licensed by Preimo and used in the provision of the Services as varied, updated and renewed from time to time, which may include the App.
Price List: means Preimo price list provided in the Customer Engagement Terms, as may be amended from time to time.
Processed Data: means personal data provided from the Customer to Preimo in relation to the Services.
Representatives: means the individuals or team from (i) Preimo and (ii) the Customer who are responsible for the co-ordination of all matters relating to the provision of the Services.
Schedule: means the schedule(s) annexed at the end of these Conditions.
Service Description: means the description of the Service(s) and the Charges annexed as Schedule 2 or as agreed to under a Statement of Work.
Services: means the Passenger Services supplied by Preimo or arranged by Preimo through a Partnered Service Provider, to the Customer and the Passenger as set out in the Service Description.
Statement of Work: means the statement of work to be agreed and executed between the parties in the format annexed as Schedule 7 in relation to each Event as may be required by the Customer.
Territory: means United Arab Emirates or such other location as specified in the Customer Engagement Terms, however in relation to pick-up of Passengers, only the emirate of Dubai and international airports located in Abu Dhabi and Sharjah.
Term: means an indefinite period of time until terminated by either party in accordance with clause 11.
1.2.1. In these Conditions unless defined otherwise or the context otherwise requires:
Save in relation to payment of Charges by the Customer, neither party shall be in breach of these Conditions nor liable for delay in performing, or failure to perform, any of its obligations under these Conditions if such delay or failure result from a Force Majeure Event. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for six Months, the party not affected may terminate these Conditions by giving 30 days' written notice to the affected party.
This Agreement (together with the Customer Engagement Terms) is the entire agreement between Preimo and the Customer regarding the Services and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. The parties agree that any term or condition stated in the Customer Engagement Terms or in any other document(s) (excluding the Customer Engagement Terms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) Customer Engagement Terms, and (2) this Agreement.
Subject to the Conditions, Preimo shall provide the following Passenger Services:
Subject to these Conditions, Preimo shall (subject to availability) provide the following categories of Passenger Vehicles for the Passenger Services:
Category | Type of Vehicle |
---|---|
Business Class | BMW 5 series, Audi A6 or similar |
Luxury Class | BMW 7 Series, Mercedes S Class or similar |
First Class | Rolls Royce, Mercedes Maybach or similar |
Group Class | Mercedes V-Class, Cadillac Escalade, or Similar |
Green Business Class | Tesla Model Y, Mercedes EQC or similar |
Green Luxury Class | Mercedes EQS, BMW i7 or similar |
Every Passenger Vehicle shall have the following facilities:
Save where the charges are agreed under a Statement of Work between the parties, the following Charges shall apply in relation to Passenger Services provided during and in relation to any Event:
Preimo will charge a flat administrative fee of AED150 and processing fee of 5% on top of the value of any amenities requested by the Customer or the Passenger.
Any Passenger Services requested for more than 10 hours at the time of Booking shall be considered “Extended Services” in relation to which, the Customer and Preimo will agree on the Charges on a case by case basis.
The following Cancellation Charges shall apply in relation to the Services:
Save where the Customer requests an upgrade in the category of the Passenger Vehicle, if the Customer requests a modification of a Service less than four hours before the agreed start time of the Service, a Cancellation Charge under 1.1.b of ‘VII. Cancellation Charges’ above shall apply.
Any modifications of Services requested least four hours before the agreed start time of the Service shall be deemed a new request for Booking, without any charges applicable for modification.
All Passenger Services booked for a start time on or after 03:00pm on the 31st of December shall be considered Full Day Services.
Email (signed Booking form must be attached): [email protected]
Telephone (signed Booking form must be sent by Email immediately): +971 4 277 8644
App: All information requested on the App must be complete.
Email: [email protected]
Telephone: +971 4 277 8644
App: Customer may cancel the Booking on the App.
Email: [email protected]
Telephone calls will be recorded, and the Customer agrees that any instructions provided by the Customer or Passenger by Telephone (without prejudice of the obligation of the Customer to communicate confirmation of instructions by Email), as recorded by Preimo can be used as evidence of such instructions, notwithstanding whether an email confirming such instructions was sent or not.
Bookings in relation to any Event will be agreed by Preimo on the basis that 50% of the Charges will be paid by the Customer at least 72 hours prior to the start of the Services. The balance Charges must be paid by the Customer within 5 days from the Completion of the Services.
Preimo reserves the right to cancel the Booking if the payment is not received at least 72 hours prior to the start of the Services.
Preimo shall, in respect of each calendar month of the year ("Invoice Period”), on the 1st Business Day of the month following the end of the Invoice Period, provide the Customer with an Invoice, along with appropriate supporting information (if applicable), of the amounts due to be paid in respect of the Invoice Period, for all completed Bookings and the Services.
All invoices raised by Preimo in relation to the Services, will be due and payable by the Customer, within 5 days from the date of the invoice. Invoices not paid by the Customer in accordance with the terms mentioned herein will be subject to interest charged at the rate, as mentioned in clause 5.7.
Passenger Details | |||
---|---|---|---|
Title | |||
First Name | |||
Middle Name | |||
Last Name | |||
Number of Passenger | |||
Flight Number | |||
Room Number | |||
Trip Details | |||
Booking Date | |||
Trip Time | |||
Pick up Location | |||
Drop off Location | |||
Trip Type |
Airport Pick-up Airport Drop-off Single Transfer Full Day Services Extended Services for ____ hours |
||
Additional Amenities Required | |||
Vehicle Category |
Business Class Luxury Class First Class Group Class Green Business Class Green Luxury Class |
||
Client Details | |||
Client Name | |||
Requested By. | |||
Designation of the Requestor | |||
Request Time |
The Customer agrees and confirms that all Bookings are subject to the Conditions agreed between the Customer and Preimo Urban Mobility Luxury Motor Vehicles LLC.
For the purposes of clause 8, the parties set out below a description of the Processed Data being processed under these Conditions.
Name, title, job title, mobile phone number, email address, business contact details, online account details (e.g. name, email address and any password or username linked to them), online identifiers provided by devices, applications, tools or protocols (e.g. IP addresses, cookie identifiers and location data), private address (including previous residential addresses), private contact details, booking data such as date and time, records of complaints and lost property, bank account or, credit/debit card information, regulatory information, telematics data, geo-location data, WiFi usage data, any notes taken to help deliver the ground transportation services and health data (where applicable).
Until the latest of (a) termination of these Conditions in accordance with its terms; or (b) the date upon which processing is no longer necessary for the purposes of either party performing its respective obligations under these Conditions (to the extent applicable) or (c) processing for the purpose of compliance with Applicable Law and/or regulatory requirements.
Collection, storage, duplication, transfer, electronic viewing, deletion and destruction.
The provision of ground transportation services, to communicate directly with data subjects for the purpose of providing and promoting the Services, to process personal data to communicate directly to data subjects for the purpose of promoting consumer services, and to process personal data to communicate directly with data subjects for the purpose of requesting that data subjects participate in surveys to improve customer experience.
Customers, officers, employees and temporary staff of Customer and partners, complainants, correspondents, enquirers, suppliers, advisers, consultants, professional experts and anyone else authorised by the Customer to use the Services.
Without any admission of liability for any loss or damage to any items, Preimo will use its reasonable efforts to assist Passengers and/or Customers in locating items that may have been left in a Passenger Vehicle.
Where a Passenger has left items in a Passenger Vehicle, the Customer must notify Preimo within one hour from the completion of the Service and provide the following details:
Upon notification, Preimo will use its reasonable efforts to check the Passenger Vehicles for such items. In the event any items are found in the vehicle, Preimo will notify the Customer.
Where the item is to be collected, Preimo will use reasonable efforts to arrange for the Customer to collect the item from Preimo’s office.
Where any item is requested to be delivered by the Customer, subject to payment of delivery charges in advance, which Preimo will advise to the Customer, Preimo may also arrange for delivery of the item, at its sole discretion, depending on the location of delivery provided by the Customer.
During collection or delivery of the lost items to the Customer/ Passenger, such person will be required to show an original identification document and sign an acknowledgment of receipt of the lost item.
Any items found (whether upon notification by the Customer or otherwise) will be held for a period of 28 days ("Holding Period"). If the item is not claimed within the Holding Period, such item will be disposed or donated to a local charity, in line with the Applicable Laws.
Preimo will not be responsible or liable for any damage caused to the lost item, howsoever and wherever caused, including in the storage facilities of the Preimo during the Holding Period.
1.1. Event Name: _______________________
1.2. Event Date and Time: _______________________
1.3. Event Venue: _______________________
1.4. Event Type: _______________________
1.5. Expected Number of Passengers: _______________________
1.6. Expected Number and categories of cars: _______________________
Category | Type of Vehicle | Number Required |
---|---|---|
Business Class | BMW 5 series | ________ |
Audi A6 | ________ | |
Similar ____________________ | ________ | |
Luxury Class | BMW 7 Series | ________ |
Mercedes S Class | ________ | |
Similar ____________________ | ________ | |
First Class | Rolls Royce | ________ |
Mercedes Maybach | ________ | |
Similar ____________________ | ________ | |
Group Class | Mercedes V-Class | ________ |
Cadillac Escalade | ________ | |
Similar ____________________ | ________ | |
Green Business Class | Tesla Model Y | ________ |
Mercedes EQC | ________ | |
Similar ____________________ | ________ | |
Green Luxury Class | Mercedes EQS | ________ |
BMW i7 | ________ | |
Similar ____________________ | ________ |
2.1. The pick up and drop-off locations will be as agreed in writing between the parties from time to time through the Communication Channels.
3.1. Vehicle requirements and corresponding charges for each:
Category | Type of Vehicle | Charges |
---|---|---|
Business Class | BMW 5 series | ________ |
Audi A6 | ________ | |
Similar ____________________ | ________ | |
Luxury Class | BMW 7 Series | ________ |
Mercedes S Class | ________ | |
Similar ____________________ | ________ | |
First Class | Rolls Royce | ________ |
Mercedes Maybach | ________ | |
Similar ____________________ | ________ | |
Group Class | Mercedes V-Class | ________ |
Cadillac Escalade | ________ | |
Similar ____________________ | ________ | |
Green Business Class | Tesla Model Y | ________ |
Mercedes EQC | ________ | |
Similar ____________________ | ________ | |
Green Luxury Class | Mercedes EQS | ________ |
BMW i7 | ________ | |
Similar ____________________ | ________ |
3.2. Advance Charges: ________________, payable as of ____________________.
3.3. Cancellation Charges: The following Cancellation Charges shall apply in relation to the Services agreed under this Statement of Work, where a Booking is cancelled by the Customer:
3.4. Charges for modification of Services: _______________________________
3.5. Night Surcharge: Notwithstanding the prices in paragraph 3.1 and initiation of the services under this Statement of Work, an additional night surcharge of _____% shall apply between ______ pm and ______ am.
3.6. Disruption Event Surcharge: An additional _____% surcharge shall apply in relation to all Services to the prices stated in the Price List during a Disruption Event and for _____ hours thereafter.
3.7. Specific model surcharge:
Model | Surcharge |
---|---|
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
____________________ | _____% |
3.8. Additional charges for amenities:
Amenities | Additional charges |
---|---|
WiFi Connectivity | _____ |
Refreshments | _____ |
Concierge Service | _____ |
Amenities for special occasions | _____ |
_______________________ | _____ |
3.9. New Year's Eve charge: If the Booking is for a start time on or after _____ pm on the 31st of December, a surcharge amounting to _____ % will be payable by the Customer.
3.10. Any Additional charges: __________________________________________________: AED ___________